We were created to serve you, so whatever you need – any questions, please get in touch and we'll help you in any way we can.
Your opinion is very important to us. Listening to your views helps us develop our company ethos of having customers at the heart of what we do. Please e-mail us at customerservices@support.honeycombfinance.com with any feedback you may have.
If we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly, and in many cases we will resolve them straight away. Further information about our complaints handling procedures is available free of charge on request. If you have a complaint please contact us by writing to Honeycomb Finance ltd, PO Box 909, Newport, NP20 9NY.
If you have a problem and we are unable to resolve your complaint internally to your satisfaction, you have a right to refer your complaint to the Financial Ombudsman Service in writing at Exchange Tower, London E14 9SR or by calling 0800 0234 567 or emailing complaint.info@financial-ombudsman.org.uk. Further information about the Financial Ombudsman can also be found on the Internet at www.financial-ombudsman.org.uk
Honeycomb is a trading style of Honeycomb Finance ltd, registered in England and Wales (company number 08849931). Registered office: 11-12 Hanover Square, London, W1S 1JJ. Honeycomb Finance ltd is authorised and regulated by the Financial Conduct Authority (firm reference number 630704).
Credit is provided, subject to status, by Honeycomb Finance ltd. Credit is available subject to status and conditions. If you are not a UK resident, please do not apply.
Honeycomb loans are administered by Target Servicing Limited which is authorised and regulated by the Financial Conduct Authority (firm reference number 454569) and GDFC Services Plc which is authorised and regulated by the Financial conduct authority (firm reference number 705028).
* Lines are open Monday to Friday 9am to 5pm.
Telephone calls may be recorded and/or monitored for training and quality purposes.
